Stephen H. Carlson
Houston,TX
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
34
34
years of professional experience
Work History
Store Manager
Bed Bath & Beyond
Houston, TX
01.2004 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Bank Branch Manager
Bank Of America
Houston, TX
10.2001 - 11.2023
- Assessed employee performance and developed improvement plans.
- Identified and capitalized on community business opportunities with effective networking.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Bank Regional Manager
Fifth Third Bank
Louisville, KY
06.1997 - 08.2001
- Established and maintained operational standards for [Number] locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Army Officer (Captain)
Unied States Army
Fort Knox, KY
08.1989 - 05.1997
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Handled administrative requirements, maintained records and submitted operational reports.
Education
Bachelor of Science - National Security And Public Affairs
United States Military Academy
West Point, NY05.1989
Skills
- Product and Service Sales
- Merchandising Strategies
- Store Opening and Closing Procedures
- Employee Motivation
Timeline
Store Manager
Bed Bath & Beyond
01.2004 - Current
Bank Branch Manager
Bank Of America
10.2001 - 11.2023
Bank Regional Manager
Fifth Third Bank
06.1997 - 08.2001
Army Officer (Captain)
Unied States Army
08.1989 - 05.1997
Bachelor of Science - National Security And Public Affairs
United States Military Academy