Stephon Forester
Hillside,NJ
Summary
Dynamic leader with a proven track record at Home Depot, excelling in customer service and leadership competency. Expert in elevating team performance through effective training, goal-setting, and problem-solving. Achieved significant improvements in productivity and employee development, demonstrating a strong ability to meet and exceed targets with innovative growth strategies.
Overview
17
17
years of professional experience
Work History
Department Supervisor
Home Depot
03.2011 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Warehouse Supervisor
Bassett Furniture
06.2007 - 07.2010
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Education
Weequahic High School
Newark, NJ06.2006
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Leadership competency
- Goals and performance
- Growth planning
Languages
English
Limited Working
Timeline
Department Supervisor
Home Depot
03.2011 - Current
Warehouse Supervisor
Bassett Furniture
06.2007 - 07.2010
Weequahic High School
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