Summary
Overview
Work History
Education
Skills
Timeline
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Sterna Berglette

Lehigh Acres

Summary

Dynamic sales associate with a proven track record at Staples, excelling in customer engagement and upselling. Recognized for exceptional customer service and effective problem-solving skills, I consistently fostered loyalty and rapport, driving sales growth while ensuring a visually appealing store environment. Proficient in money handling and promotional support.


Overview

8
8
years of professional experience

Work History

Sales Associate

Staples
12.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.

Remote Customer Service

Nature’s Way Creating Better Days
01.2021 - 03.2023
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Completed weekly and daily invoicing and billing for customer service team.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Serviced existing customer accounts and found opportunities for growth within sales territory.

Laundry Attendant

Crown Linen
06.2019 - 07.2020
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.

Sales Associate

Bealls Outlet
02.2017 - 04.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Dunbar High School
Fort Myers, FL
05-2017

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Product promotions
  • Money handling
  • Excellent communication skills
  • Verbal/written communication
  • Exceptional customer service
  • Problem-solving
  • Listening skills

Timeline

Sales Associate

Staples
12.2024 - Current

Remote Customer Service

Nature’s Way Creating Better Days
01.2021 - 03.2023

Laundry Attendant

Crown Linen
06.2019 - 07.2020

Sales Associate

Bealls Outlet
02.2017 - 04.2018

Dunbar High School

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