STEPHEN CUPO
Las Vegas
Summary
Automotive Field Inspector with a proven track record of enhancing warranty verification processes through meticulous attention to detail and efficient communication. Brings over 8 years of experience in customer service, sales, and leadership roles, significantly improving inspection efficiency and customer satisfaction. Skilled in computer literacy, data entry, and time management, demonstrating a detail-oriented approach to managing inventory and ensuring financial integrity across various positions.
Retail professional service advisor with proven track record in customer satisfaction and driving sales growth. Strong focus on creating a positive customer service experience.
store performance.
Overview
40
40
years of professional experience
Work History
Store Manager
Korner Kwik Lube
08.2022 - 09.2024
- Enhanced store's operational efficiency
- Boosted sales through enthusiastic service promotion
- Managed inventory with a detail-focused approach
- Ensured store's financial integrity through accurate cash handling
Automotive Field Inspector
Verity Inspection Services
09.2021 - 06.2022
- Delivered prompt verbal verification of repair requests
- Liaised with dealerships and independent repair facilities
- Demonstrated strong communication and negotiation skills
- Streamlined inspection processes, enhancing efficiency for warranty verifications
Field Representative
Data Scan Field Services
03.2013 - 04.2021
- Significantly improved inspection efficiency
- Enhanced customer satisfaction by providing detailed reports
- Contributed to business growth through diligent inspections
Service Manager
Montclair-Bloomfield Motors
06.1984 - 10.2011
- Contributed to the dealership's growth and profitability
- Promoted a customer-focused environment
- Leveraged analytical skills to identify and resolve issues
- Spearheaded initiatives to improve service quality
Education
High School Diploma -
West Essex Regional High School
North Caldwell, NJ06-1979
Skills
- Service Excellence
- Prioritization and Time Allocation
- Strong Verbal Skills
- Proficient Computer Skills
- Effective Leadership
- Efficient Data Input
- Attention To Detail
- Sales Expertise
- Customer service
Timeline
Store Manager
Korner Kwik Lube
08.2022 - 09.2024
Automotive Field Inspector
Verity Inspection Services
09.2021 - 06.2022
Field Representative
Data Scan Field Services
03.2013 - 04.2021
Service Manager
Montclair-Bloomfield Motors
06.1984 - 10.2011
High School Diploma -
West Essex Regional High School
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