Excel, word
Steven Boos
Grand Rapids,MI
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
29
29
years of professional experience
Work History
President of Operations
CMA Pressure Wash
10.2012 - Current
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and outlined processes for achievement.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Attended trade shows and client meetings, promoting brand, and building rapport with prospects.
- Identified opportunities to improve business process flows and productivity.
Sales Associate
Kent Home Services
03.2015 - 03.2017
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided comprehensive quotes for waterproofing and concrete repair options
Sales Manager
Fields Fire Protection
03.2006 - 03.2011
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Drove sales by developing multi-million dollar contract sales.
Full Service Territory Sales Manager (TSM)
Pepsi Bottling Group
04.1995 - 03.2005
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Carefully analyzed data to determine most effective sales strategies.
Education
No Degree - Engineering (Pre-Engineering)
Grand Valley State University
Allendale, MIHigh School Diploma -
West Catholic High School
Grand Rapids, MI06.1986
Skills
- Productivity Optimization
- Operations Management
- Data-driven decision-making
- Facilities Management
- Organizational Development
- Logistics Management
- Workforce Planning
- Customer Acquisition
- Human Resources Management
- Consultative Sales
Software
Timeline
Sales Associate
Kent Home Services
03.2015 - 03.2017
President of Operations
CMA Pressure Wash
10.2012 - Current
Sales Manager
Fields Fire Protection
03.2006 - 03.2011
Full Service Territory Sales Manager (TSM)
Pepsi Bottling Group
04.1995 - 03.2005
No Degree - Engineering (Pre-Engineering)
Grand Valley State University
High School Diploma -
West Catholic High School
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