STEVEN CARPENTER
Arlington,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Grasp military, political, and economic theory. Communicate well with others and write cohesive, well researched reports. (Writing samples available upon request) Dependable with a strong work ethic, which includes exceptional organizational and time management skills, as well as proofreading and editing skills. Possess basic computer skills, with the ability to operate Microsoft operating systems such as: Word, Excel, Power point, Outlook, etc.
Overview
21
21
years of professional experience
Work History
Front Desk Agent
Hyatt Place Arlington/Courthouse
Arlington, VA
05.2022 - Current
- Take reservations over phone, in person and via computer for guests and provide confirmation information.
- Greet visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention.
- Calculate billings and post charges to room accounts, reviewing charges with guests at checkout.
- Collect room deposits, fees and payments.
- Use internal software to process reservations, check-ins and check-outs.
Owner and operator
City Travelers Courier Service, LLC
Plano, TX
11.2011 - Current
- Managed day-to-day business operations—scheduling and dispatching
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Trained and motivated employees to perform daily business functions
- Consulted with customers to assess needs and propose optimal solutions
- Maintained up-to-date administrative records to monitor operational conditions.
Intelligence Analyst
Defense Intelligence Agency
Tampa, FL
07.2012 - 08.2012
- Writing Summary Intelligence Reports (SIR) for daily briefs at CENTCOM with Arabian Peninsula team
- Created useful and timely intelligence products to support field operations
- Screened and interpreted all-source intelligence information
- Collected information about enemy strengths, movements and activities.
- 8-week summer internship
Delivery Coordinator
Cookies By Design
Dallas, TX
02.2002 - 11.2011
- Worked for Cookies By Design corporate office in charge of delivery logistics
- Obtained product specifications along with delivery address, date and contact information
- Scheduled deliveries, monitored progress, and communicated updates to customers
- Managed, transmitted, and filed delivery paperwork
- Completed rush deliveries on tight timetables to satisfy customer need
Education
Master of Art - Military History
American Military University
Charles Town, WV04.2022
Graduate Certificate - Intelligence Collection And Analysis
National American University
Rapid City, SD09.2019
Master of Science - International Security & Intelligence Studies
Bellevue University
Bellevue, NE06.2014
Bachelor of Arts - History, International Studies
University of North Texas
Denton, TX08.2011
Skills
- Active Listening
- Logistical Operations
- Updating Tracking Spreadsheets
- Client Requirements
- Customer Acquisition
- Business Operations
Timeline
Front Desk Agent
Hyatt Place Arlington/Courthouse
05.2022 - Current
Intelligence Analyst
Defense Intelligence Agency
07.2012 - 08.2012
Owner and operator
City Travelers Courier Service, LLC
11.2011 - Current
Delivery Coordinator
Cookies By Design
02.2002 - 11.2011
Master of Art - Military History
American Military University
Graduate Certificate - Intelligence Collection And Analysis
National American University
Master of Science - International Security & Intelligence Studies
Bellevue University
Bachelor of Arts - History, International Studies
University of North Texas
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