Dynamic sales and operations professional with a proven track record at Just Tires, excelling in team leadership and customer service. Recognized for implementing process improvements that boosted productivity and enhanced customer satisfaction. Skilled in hardware installation and staff training, consistently delivering exceptional results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Sales
Pump Supply Incorporated
Elgin, IL
06.2021 - Current
Sales and distribution of residential fire pumps and industrial fire booster pumps as well as testing/calibration.
Assisted shipping when short handed.
Oversaw the ordering of supplies for shipping and parts.
Created sales quotes and converted sales orders using internal ordering system.
Shop Supervisor
Just Tires
Worked in Multiple Locations
03.2013 - 06.2021
Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
Trained and mentored team members on best practices and operational standards at multiple Just Tires locations.
Implemented process improvements that enhanced productivity and reduced downtime.
Collaborated with management to develop strategies for inventory management and stock control.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Managed a team of 6 people, 5 Technicians and one Sales Adviser on a daily basis.
Kept orderly and accurate accounting records by monitoring sales documentation.
Managed inventory levels, ensuring optimal stock at all times for customer needs.
Assisted in recruiting, hiring.
Lead Technician
Best Buy
Algonquin, IL
04.2009 - 03.2013
Sales and installation of audio equipment, remote starters, and other equipment.
Streamlined workflow processes, enhancing team productivity and efficiency.
Mentored junior technicians on troubleshooting and problem-solving techniques.
Planned, scheduled, and delegated daily work to team of employees.
Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Performed troubleshooting and diagnosis on malfunctioning equipment.