Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Kim

Phoenix,AZ

Summary

Results-driven professional with extensive experience in customer service and team management. Skilled in training, coaching, and problem resolution, contributing to improved operational efficiency and customer satisfaction. Dedicated to maintaining a safe and organized workplace.

Overview

5
5
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
Phoenix, AZ
02.2024 - Current
  • Oversaw daily operations to ensure compliance with company policies and procedures.
  • Managed team performance through training, coaching, and regular feedback sessions.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Streamlined workflow processes to enhance efficiency and improve customer service outcomes.
  • Facilitated communication between departments to support cross-functional collaboration and problem-solving.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.

Assistant Manager

Planet Fitness
Phoenix, AZ
01.2021 - 02.2023
  • Assisted in daily operations, ensuring adherence to company policies and quality standards.
  • Trained and mentored new staff, fostering a collaborative team environment.
  • Analyzed member feedback to implement service improvements and enhance satisfaction.
  • Coordinated scheduling for staff to optimize coverage during peak hours.
  • Monitored inventory levels and ordered supplies to maintain operational efficiency.
  • Developed training materials to support staff development and onboarding processes.
  • Implemented strategies that increased member retention and engagement within the facility.
  • Supported management in executing marketing initiatives to promote membership growth.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

High School Diploma -

Centennial High School
Peoria, AZ

Skills

  • Customer service
  • Workplace safety
  • Problem resolution
  • Problem-solving
  • Leadership skills
  • Time management

Timeline

Department Supervisor

The Home Depot Inc
02.2024 - Current

Assistant Manager

Planet Fitness
01.2021 - 02.2023

High School Diploma -

Centennial High School