Steven Kunzler
Tampa,FL
Summary
A seasoned Cashier Team Lead at Deli-icious Restaurant, I excel in cash handling and management, demonstrating unparalleled customer service excellence. My proactive approach in resolving complaints has significantly fostered customer retention. Skilled in POS systems and known for reliability, I've effectively led teams to enhance operational efficiency and financial accuracy, ensuring customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Deli-icious Restaurant
02.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate Of General Studies - General Studies
Hillsborough Community College
Tampa, FLHigh School Diploma - General
Home School
Orlando, FL06.2024
Skills
- Cash handling expertise
- Cashier training
- Product restocking
- Opening and closing procedures
- Upselling strategies
- Cash handling and management
- Cleaning and sanitizing
- Multitasking
- Reliability
- Customer service excellence
Timeline
Cashier Team Lead
Deli-icious Restaurant
02.2024 - Current
Associate Of General Studies - General Studies
Hillsborough Community College
High School Diploma - General
Home School
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