Steven Morales
Westchester,IL
Summary
Accomplished Sales Representative Team Leader at GLIDDEN / ICI, adept in sales software and team management. Spearheaded initiatives that consistently exceeded sales targets, leveraging negotiation expertise and data-driven decision-making. Recognized for building robust professional networks and enhancing customer satisfaction, contributing to significant business growth.
Overview
20
20
years of professional experience
Work History
Sales Representative Team Leader
GLIDDEN / ICI
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
- Built diverse and consistent sales portfolio.
- Kept detailed records of daily activities through online customer database.
Inside Sales Representative
JC Lichts Paint
11.2010 - Current
New Home Construction Manager
PPG Paints
02.2005 - 09.2010
- Supervised team of sales Representative to maintain productivity and quality of work.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
Education
Associate Degree - Criminal Justice
William Rainy Harper College
Palatine, ILSkills
- Sales software proficiency
- Data-driven decision-making
- Team Management
- Negotiation expertise
Timeline
Inside Sales Representative
JC Lichts Paint
11.2010 - Current
New Home Construction Manager
PPG Paints
02.2005 - 09.2010
Sales Representative Team Leader
GLIDDEN / ICI
Associate Degree - Criminal Justice
William Rainy Harper College
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