Steven Morales
Oakland,CA
Summary
Seasoned in property management, bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
MacArthur Commons - Hines
01.2024 - Current
- Streamline administrative processes, reducing response times and improving operational efficiency. Drive occupancy rates through targeted marketing strategies.
- Address resident concerns promptly, maintaining high levels of customer satisfaction. Collaborate with maintenance team to ensure timely resolution of issues.
- Reduced delinquency by approximately seventy-five percent. As well as following through with resident evictions, that owed since the moratorium.
General Manager
The Element - Book & Ladder
10.2022 - 12.2023
- Led operations, optimized processes, and drove revenue growth as General Manager at Book & Ladder. Implemented strategic initiatives, resulting in improved efficiency and customer satisfaction.
- Fostered a collaborative team environment, mentoring staff and promoting cross-functional cooperation to achieve company goals and exceed performance targets.
- Conducted in-depth market analysis and financial forecasting, informing data-driven decisions that contributed to substantial business growth and profitability.
Leasing & Marketing Manager
The Element - Book & Ladder
10.2021 - 10.2022
- Spearheaded leasing strategies, boosting occupancy rates and optimizing marketing campaigns for enhanced property visibility and tenant satisfaction.
- Fostered strong relationships with property owners, maintenance teams, and tenants, ensuring smooth operations and high retention rates.
- Conducted in-depth market analysis to set competitive rental rates, maximizing property revenue while maintaining high occupancy levels.
Leasing Consultant
Peak Campus Management
05.2018 - 01.2020
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates. Drove leasing success at Peak Campus, consistently meeting occupancy targets. Developed innovative marketing strategies, resulting in increased lead generation and conversion rates.
- Cultivated positive relationships with prospective tenants, showcasing property features and amenities. Organized engaging community events, fostering a vibrant living environment.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
Bachelor - Sociology
California State University, Chico
Chico, CA05-2020
Associate In Social Behavior Science - Social Work
Butte College
Oroville, CA12.2018
Skills
- Payment processing
- Records and database administration
- Website management
- Property inspections
- Payment collection
- Leasing and sales
- Staff management
- Fair housing regulations
Timeline
Assistant Community Manager
MacArthur Commons - Hines
01.2024 - Current
General Manager
The Element - Book & Ladder
10.2022 - 12.2023
Leasing & Marketing Manager
The Element - Book & Ladder
10.2021 - 10.2022
Leasing Consultant
Peak Campus Management
05.2018 - 01.2020
Bachelor - Sociology
California State University, Chico
Associate In Social Behavior Science - Social Work
Butte College