Steven Nguyen
Ocean Springs,MS
Summary
Proven Human Resources Specialist with a background within the Military, adept in HR policies and customer relations. Excelled in benefits administration and personnel record accuracy. Skilled in managing high-stress situations and fostering strong customer loyalty through effective dispute resolution. Demonstrates exceptional multitasking and team collaboration abilities, ensuring seamless service and operational excellence.
Overview
5
5
years of professional experience
Work History
Human Resources Specialist
Military
Fort Jackson
01.2024 - 06.2024
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Server
Cassie Able
3897 Promenade Parkway, D'Iberville Blvd
02.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Pilot Catastrophe
Mobile, AL
02.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Server
Luis Miguel
2405 US-90, Gautier, MS 39553
08.2019 - 04.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Human Resource Specialists
Adjutant General School
Fort Jackson, South Carolina06.2024
High School Diploma -
St Martin High School
Ocean Springs, MS01.2020
Skills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
Timeline
Human Resources Specialist
Military
01.2024 - 06.2024
Server
Cassie Able
02.2023 - 06.2024
Customer Service Representative
Pilot Catastrophe
02.2022 - 09.2023
Server
Luis Miguel
08.2019 - 04.2022
Human Resource Specialists
Adjutant General School
High School Diploma -
St Martin High School