Summary
Overview
Work History
Education
Skills
Timeline
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STEVEN PALMER

Las Vegas,NV

Summary

I am an accomplished professional with a consistent track record of streamlining operations and devising solutions. I am adept at nurturing enduring connections with critical decision-makers, customers, and team members to drive company advancements. I am fully equipped to apply my training and experience to embrace new professional opportunities.

Overview

14
14
years of professional experience

Work History

Dispatcher

Furry Land Mobile Grooming
03.2023 - 05.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 75 fleet vehicles.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Dialer Administrator

AGR Group Nevada
12.2016 - 11.2022
  • Collaborated with sales teams to develop targeted calling lists and strategies that maximized lead generation.
  • Contributed to business development efforts by identifying opportunities to expand existing campaigns or launch new initiatives using the full capabilities of the dialer system to drive increased revenue generation.
  • Consistently met or exceeded monthly quota objectives through strategic use of the dialer system to maximize agent productivity levels while minimizing downtime between calls.
  • Ensured optimal workflow by monitoring agent performance and adjusting dialing parameters accordingly.

Customer Service Representative

Terminix Pest Control
02.2015 - 11.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Dispatcher

Beach Cities Towing Services
03.2010 - 02.2015
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Monitored and tracked dispatch communication systems.
  • Developed and implemented customer service policies and procedures.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.

Education

High School Diploma -

Edison High School
Huntington Beach, CA
06.2000

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Customer Service
  • Critical Thinking
  • Performance Assessments
  • FCC communication protocols

Timeline

Dispatcher

Furry Land Mobile Grooming
03.2023 - 05.2024

Dialer Administrator

AGR Group Nevada
12.2016 - 11.2022

Customer Service Representative

Terminix Pest Control
02.2015 - 11.2016

Dispatcher

Beach Cities Towing Services
03.2010 - 02.2015

High School Diploma -

Edison High School
STEVEN PALMER