STEVEN PALMER
Las Vegas,NV
Summary
I am an accomplished professional with a consistent track record of streamlining operations and devising solutions. I am adept at nurturing enduring connections with critical decision-makers, customers, and team members to drive company advancements. I am fully equipped to apply my training and experience to embrace new professional opportunities.
Overview
14
14
years of professional experience
Work History
Dispatcher
Furry Land Mobile Grooming
Las Vegas, NV
03.2023 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 75 fleet vehicles.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dialer Administrator
AGR Group Nevada
Las Vegas, NV
12.2016 - 11.2022
- Collaborated with sales teams to develop targeted calling lists and strategies that maximized lead generation.
- Contributed to business development efforts by identifying opportunities to expand existing campaigns or launch new initiatives using the full capabilities of the dialer system to drive increased revenue generation.
- Consistently met or exceeded monthly quota objectives through strategic use of the dialer system to maximize agent productivity levels while minimizing downtime between calls.
- Ensured optimal workflow by monitoring agent performance and adjusting dialing parameters accordingly.
Customer Service Representative
Terminix Pest Control
Glendale, AZ
02.2015 - 11.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Dispatcher
Beach Cities Towing Services
Lake Forest, CA
03.2010 - 02.2015
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Monitored and tracked dispatch communication systems.
- Developed and implemented customer service policies and procedures.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Education
High School Diploma -
Edison High School
Huntington Beach, CA06.2000
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Service
- Critical Thinking
- Performance Assessments
- FCC communication protocols
Timeline
Dispatcher
Furry Land Mobile Grooming
03.2023 - 05.2024
Dialer Administrator
AGR Group Nevada
12.2016 - 11.2022
Customer Service Representative
Terminix Pest Control
02.2015 - 11.2016
Dispatcher
Beach Cities Towing Services
03.2010 - 02.2015
High School Diploma -
Edison High School