Brandie Ross
Aleppo,PA
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
32
32
years of professional experience
Work History
Travel Agent
Magic Plus Travel
Aleppo, PA
07.2021 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Clerical Aide
West Greene Elementary
Waynesburg, PA
02.2016 - 08.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Screened visitors and issued badges to maintain safety and security.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
Substitute School Secretary
West Greene Middle Senior High School
Waynesburg, PA
08.1999 - 05.2000
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Documented attendance, grades and test scores to update permanent records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Office Manager
Optimum Weight Loss Center
Washington, PA
05.1994 - 09.1999
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Arts - Tourism And Travel Management
Penn Foster Career School
Scranton, PA08.2024
Associate of Arts - Hospitality Administration And Management
Harcourt Learning Academy
Scranton, PA10.2014
High School Diploma -
West Greene High School
Waynesburg, PA05.1994
Skills
- Credit Card Payments
- Retail Sales
- Client Loyalty and Retention
- Customs Requirements
- Company Guidelines and Procedures
- Travel Research
- Client Networking
- Travel Knowledge
- Reservation Management
- Commission Tracking
- Package Sales
Timeline
Travel Agent
Magic Plus Travel
07.2021 - Current
Clerical Aide
West Greene Elementary
02.2016 - 08.2021
Substitute School Secretary
West Greene Middle Senior High School
08.1999 - 05.2000
Office Manager
Optimum Weight Loss Center
05.1994 - 09.1999
Associate of Arts - Tourism And Travel Management
Penn Foster Career School
Associate of Arts - Hospitality Administration And Management
Harcourt Learning Academy
High School Diploma -
West Greene High School