Steven Michalec
Joliet,United States
Summary
Results-oriented General Manager with expertise in elevating customer satisfaction and boosting sales in retail. Managed operational expenses while achieving sales targets, cultivating a positive team culture through strategic hiring and training, and enhancing guest sales and retention in a diverse environment.
Overview
3
3
years of professional experience
Work History
General Manager
Thorntons Gas Station
Channahon, Illinois
03.2026 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed operations at highest diesel volume location in company, ensuring optimal efficiency.
- Developed schedules and managed payroll to ensure budget compliance.
- Implemented innovative solutions that improved team performance and outcomes.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained employees on duties, policies and procedures.
- Completed day-to-day duties accurately and efficiently.
General Manager
Thornton's
Lockport, United States
05.2023 - 03.2026
- Opened new store location as general manager on May 19, 2023
- Spearheaded sales initiatives that increased revenue through targeted promotional strategies.
- Monitored financial performance by achieving sales targets, managing expenses, and improving year-over-year financial results.
- Optimized staff performance by hiring, training, coaching, and recognizing team members, fostering a culture of inclusivity and collaboration.
- Oversees the comprehensive operations of the store, ensuring a positive experience for both customers and employees.
- Ensures that guests experience a fast, friendly, fresh, clean, and well-stocked shopping atmosphere.
- Implements and maintains a safe, clean, and inviting environment in adherence to the company's standards.
Education
High School Diploma -
Minooka High School
Minooka01-2012
Skills
- Budget Management
- Sales
- Promotional strategies
- Merchandising
- Operational oversight
- Employee scheduling
- Team management
- Team oversight
- Team training and development
- Coaching
- Leadership
- Leadership development
- Time management
- Relationship Management
- Team collaboration
- Customer retention
- Communication
- Staff development
- Staff development
Personal Information
General Manager Resume
Timeline
General Manager
Thorntons Gas Station
03.2026 - Current
General Manager
Thornton's
05.2023 - 03.2026
High School Diploma -
Minooka High School