Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Storm Martinez

Englewood

Summary

Forward-thinking worker, and leader with proactive approach to team management and operational efficiency. I demonstrate exceptional communication skills and commitment to achieving high standards in dynamic work environment. in my current position I seek out opportunities to enhance team performance and ensure customer satisfaction. I'm known for making and fostering a positive,and productive atmosphere.

Overview

8
8
years of professional experience

Work History

Shift Leader

Walgreen's Pharmacy
07.2024 - Current
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Addressed customer complaints promptly with professionalism and courtesy.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Complied with company standards and policies, setting example for team members.
  • Monitored employee performance, providing feedback as needed for improvement.
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
  • Prepared end-of-shift reports for management review and approval.
  • Analyzed data from store reports to identify areas of improvement or potential problems.
  • Participated in leadership meetings to develop new policies and procedures.
  • Conducted regular meetings with staff members to discuss performance goals, progress, or any issues that may arise.
  • Resolved customer complaints promptly and professionally.

Sales Associate

Bath and Body Works
08.2023 - 07.2024
  • As a Sales Associate I can work our systems quickly and effectively
  • I can perform in a time effective and productive manner, I'm up to speed with current standards, and can delegate tasks to others during floor sets and large holidays/store events
  • I worked every large sale, and Holiday this year, and I was part of the best SLT team last year for the holidays
  • There was a point I worked 2 weeks straight and had about 2 days off and I loved it
  • There are certain procedures the managers have kept me up to speed with
  • Ive helped set up the floor after closing, help take pictures and help send them to the AM while the closing manager counted, and I could definetly delegate the tasks onto others while I count and close the store
  • Id also be good opening and making sure the store is in top shape before we open the doors, I'm willing to come home late, or if we don't have full hours, I'm willing to go home early
  • I love working here and just yesterday I made over a 120$ sale, in about 10 minutes
  • Im also very good at reading the floor set directions and would be able to help others understand with patience and ease
  • (:

Customer Service Representative

Whataburger
02.2017 - 08.2019
  • As a customer service representative I was only expected to be at the front, but I went above and beyond and could do all the positions
  • I could clean the store in about an hour, and worked overnights starting when I was about 16
  • Im always willing to work any shift
  • I would usually be window cashier after I started moving from position to position I started to cover for everyone else, I was also given inventory management responsibilities
  • Since it was just me and the night manager I would count our merchandise and then put it in the system, in our main office
  • I really enjoyed working here and the general manager Chris worked with me for years and can vouch I am a hard worker-fast learner- and was on my way to being a team leader
  • I had to leave for school, but have since finished
  • (:

Education

Associates of Arts -

Florida Southwestern State College
Fort Myers, FL
05.2023

Skills

  • Customer service
  • Time management
  • Leadership
  • Typing
  • Sales Support
  • Operations support

Awards

  • Most Improved (in Science), Cape Coral High School
  • Best Personality, Future Makers Coalition

Timeline

Shift Leader

Walgreen's Pharmacy
07.2024 - Current

Sales Associate

Bath and Body Works
08.2023 - 07.2024

Customer Service Representative

Whataburger
02.2017 - 08.2019

Associates of Arts -

Florida Southwestern State College

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Storm Martinez