Sugeiry De Hoyos
Davenport
Summary
Demonstrated expertise in managing daily business operations, including budgeting, staffing, and inventory control, while ensuring compliance with relevant regulations. Developed and executed operational strategies that enhanced efficiency and customer satisfaction. Established effective communication channels with staff to foster collaboration and a positive work environment. Conducted performance evaluations to identify improvement areas and maintain knowledge of company offerings.
Overview
17
17
years of professional experience
Work History
General Manager
Wendys Restaurant
Clermont
08.2010 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Assistant Manager
McDonald's Restaurant
Orlando
10.2008 - 07.2009
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
Skills
- Budget management
- Operational strategy
- Regulatory compliance
- Inventory control
- Performance evaluation
- Customer service
- Team building
- Staff training
Timeline
General Manager
Wendys Restaurant
08.2010 - Current
Assistant Manager
McDonald's Restaurant
10.2008 - 07.2009