Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sullivan Hager

Fargo,ND

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Pizza Hut
08.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Effectively and efficiently interacted with over 30 customers via phone or in-person every day.

Team Member

Pizza Hut
09.2020 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Worked in this position for a little over 2 years before stepping up and becoming a Shift Leader

Education

No Degree - Liberal Arts And General Studies

Minnesota State Community And Technical College
Moorhead, MN
04.2024

High School Diploma -

South High School, Fargo, ND
Fargo, ND
05.2022

Skills

  • Equipment Troubleshooting
  • Customer Service Management
  • POS System Operation
  • Safety Processes and Procedures
  • Team Motivation
  • Employee Attendance Monitoring
  • Shift Paperwork Completion
  • Role Modeling
  • Cash Handling
  • Team Leadership
  • Positive Attitude
  • Staff Education and Training

Certification

Received

Timeline

Shift Leader

Pizza Hut
08.2022 - Current

Team Member

Pizza Hut
09.2020 - Current

No Degree - Liberal Arts And General Studies

Minnesota State Community And Technical College

High School Diploma -

South High School, Fargo, ND

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Sullivan Hager