Summer Davies
Clarksville,TN
Summary
Motivated Shift Leader experienced in fostering team collaboration and achieving objectives through compassionate leadership. Delivered positive customer experiences by balancing the needs of customers, employees, and the company. Organized and resourceful, focused on leveraging time management and organizational skills to drive company growth.
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens
Clarksville, TN
11.2024 - 05.2026
- Supervised daily operations and ensured compliance with store policies.
- Trained new employees on customer service protocols and store systems to ensure consistent service quality.
- Guided and supported team members during daily operations to foster a collaborative work environment.
- Resolved customer complaints promptly, contributing to improved customer satisfaction.
- Supported training initiatives for new employees by providing guidance and resources.
- Managed inventory levels and organized stock for efficient retrieval.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Manager
Sonic
Creedmoor, North Carolina
09.2022 - 06.2024
- Provided leadership during times of organizational change or crisis situations.
- Trained and mentored team members on best practices and operational procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Inspected orders for quality and completeness before delivery.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Upheld company standards and compliance requirements for operations.
Education
Rangeley Lakes Regional School
Rangeley, MESkills
- Inventory management
- Cash register management
- Sales floor organization
- Operational compliance
- Team leadership
- Staff training
- Employee training
- Customer service
- Conflict resolution
- Problem solving
- Time management
- Attention to detail
- Effective communication
References
References available upon request.
Timeline
Shift Lead
Walgreens
11.2024 - 05.2026
Manager
Sonic
09.2022 - 06.2024
Rangeley Lakes Regional School