Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Summer DeLaRosa

Macomb

Summary


Offering a friendly and cooperative attitude, with a willingness to learn and grow in a dynamic environment. Bring an understanding of the importance of customer service and teamwork, along with the ability to handle tasks efficiently and accurately. Brings experience with teamwork and communication skills.

Overview

4
4
years of professional experience

Work History

Crew Member

Oakland University Gear Shop
10.2024 - Current
  • Work at the front desk.
  • Deal with money and answer customer's questions.
  • Answer phone calls with a welcoming attitude.
  • Clean and supply the main floor.
  • Help with the online orders.

Front End Crew Member

Panera Bread
08.2023 - 08.2024
  • Worked front counter, drive-thru, and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Answered phone calls and aided customer's needs.

Crew Member

Auntie Annes
06.2022 - 05.2023
  • Worked front counter, made pretzels, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Closed in every position late at night.
  • Worked long hours with low staff.

Restaurant Hostess

Ocean Breeze Restaurant
08.2021 - 01.2022
  • Demonstrated strong multitasking skills by handling telephone calls while attending to in-person guest needs.
  • Handled high-pressure situations while staying calm.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times and organized a seating chart.
  • Trained in multiple other job areas there while co-workers called off.
  • Handled money and checking people out with communication skills.

Education

No Degree - Undecided

Oakland University
Rochester, MI
05-2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Cleaning
  • Customer engagement
  • Taking orders
  • Self-discipline
  • Integrity and honesty
  • Basic math
  • Verbal and written communication
  • Store opening and closing

Languages

Spanish
Elementary

Timeline

Crew Member

Oakland University Gear Shop
10.2024 - Current

Front End Crew Member

Panera Bread
08.2023 - 08.2024

Crew Member

Auntie Annes
06.2022 - 05.2023

Restaurant Hostess

Ocean Breeze Restaurant
08.2021 - 01.2022

No Degree - Undecided

Oakland University

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Summer DeLaRosa