Summer Macdonald
Salt Lake City,UT
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Server
Buffalo Wild Wings
01.2022 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Hostess, Busser, Take-Out Server
California Pizza Kitchen
02.2020 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Trained new staff in bussing and cleaning procedures.
Cashier
Kneaders Bakery
02.2017 - 10.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Science - Political Science
Utah Valley University
Orem, UT04.2025
High School Diploma -
Lone Peak High School
Highland, UT05.2019
Skills
- High-volume dining
- Point of sale operation
- Order accuracy
- Menu memorization
- Food sales and promotion
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Flexible and Adaptable
Timeline
Server
Buffalo Wild Wings
01.2022 - Current
Hostess, Busser, Take-Out Server
California Pizza Kitchen
02.2020 - 01.2022
Cashier
Kneaders Bakery
02.2017 - 10.2018
Bachelor of Science - Political Science
Utah Valley University
High School Diploma -
Lone Peak High School