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Summer Sullivan
Madison,TN
Work Preference
Summary
Motivated professional with strong communication and problem-solving skills, adept at coordinating with teams to improve service quality. Offers a positive attitude and eagerness to learn, contributing to customer satisfaction and retention. Seeking opportunities to apply customer service excellence and adaptability to enhance client experiences and drive business success.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service
Royal Plumbing
01.2021 - Current
- Resolve customer inquiries, enhancing satisfaction and retention through effective communication.
- Implemented feedback systems, improving service quality and response times.
- Coordinate with technicians to ensure timely service delivery, boosting client trust.
- Analyze customer feedback to identify trends and recommend process improvements.
- Facilitate training sessions for new hires, fostering a collaborative team environment.
- Resolved customer issues and complaints with empathy and efficiency, ensuring a positive experience.
Client Support
Sprint
01.2019 - 12.2021
- Fostered strong client relationships through attentive support, enhancing customer satisfaction and loyalty.
- Implemented streamlined ticketing processes, reducing response times and improving resolution rates for client inquiries.
- Coordinated with cross-functional teams to resolve complex client issues, ensuring timely solutions and strengthened partnerships.
- Resolved customer inquiries via phone, email, and live chat, ensuring high satisfaction levels.
Caregiver
Maybelle
05.2016 - 09.2018
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Responded quickly to emergency situations and provided necessary first aid.
- Reported health changes and provided proper documentation to appropriate staff.
- Protected health information according to HIPAA policies and procedures.
House Keeper /Housekeeping and Laundry Attendant
Holiday Inn Express Hotel
06.2013 - 01.2016
- Maintained cleanliness and organization in guest rooms and common areas.
- Operated laundry machines efficiently, ensuring timely processing of linens and towels.
- Conducted regular inspections to uphold quality standards for room presentation.
- Assisted in training new team members on housekeeping protocols and safety procedures.
- Resolved guest concerns promptly, fostering a positive hotel experience through exceptional service.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
Education
Diploma - English
Cheatham County Central High
Skills
- Communication skills
- Technical support
- Team leadership
- Problem solving
- Sales strategies
- Adaptability
- Fast food customer service
- Customer service excellence
- Retail sales customer service
- Reliable customer service
Certification
Home Modifications, University of Southern California
Interests
Planting flowers, Reading, Home Decor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I love my rejection slips. They show me I try.
Sylvia Plath
Timeline
Customer Service
Royal Plumbing
01.2021 - Current
Client Support
Sprint
01.2019 - 12.2021
Caregiver
Maybelle
05.2016 - 09.2018
House Keeper /Housekeeping and Laundry Attendant
Holiday Inn Express Hotel
06.2013 - 01.2016
Diploma - English
Cheatham County Central High