Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sunheri Bhatia

Sunheri Bhatia

Brighton,MA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience

Work History

Manager

BARTACO
Brookline, MA
07.2023 - Current
  • Manages a team of 20+ people
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Manager

Gratinsta Booth Manager
05.2023 - 09.2023
  • I manage all relations for a woman and minority owned boutique, I am in charge of all monetary actions as well as engagement with the community at Greenway and SOWA markets
  • I work in a swift manner and am able to uphold the values and sustainability of the company.

Sales Manager

Steam Logistics
Chattanooga , TN
08.2022 - 04.2023
  • Managed a team of 5 people
  • Accurately identified KPIs and worked to better my team
  • Tracked records of leads and clients in Salesforce
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Server/Cashier

Amigo Mexican Restaurant
05.2019 - 04.2023
  • I am extremely comfortable with patrons and able to interact with them in a timely and polite manner
  • I am an extremely hard worker and able to process transactions and am passionate about my service
  • During my time here, I was part of the opening team for a second location and helped manage a team of 20
  • I become extremely proficient in scheduling and management.

Cashier, Server, Cook/ Manager

J Gumbo's
07.2015 - 04.2023
  • I handle both the front and back of house operations for J Gumbo's at any given time
  • I assist customers in food selection, I handle food preparation and plating, and consistently deliver excellent customer service to our local community
  • I am in charge of all payroll and inventory decisions
  • I manage a team of 4 and handle all scheduling.

Property Manager

AIRBNB Property Manager
02.2022 - 03.2023
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Managed a team of 6 and coordinated all schedules as well as cleanings, check ins and check outs.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.

Office Coordinator

Galen Medical Group
02.2022 - 08.2022
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Interpreted and explained work procedures and policies to brief staff.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

PCT/PRN

Parkridge Hospital East
10.2020 - 12.2020
  • I worked on the Med/Surge floor with COVID-19 patients
  • I was hands on with all ages and all conditions
  • I was trained to provide exceptional care to ailing patients
  • I also was able to make fact decisions about the type of care I needed to provide
  • I did 250 hours on the NICU ward and became comfortable working with small babies.I also ran errands for the nurses and doctors on the floor
  • I also became trained in insurance claims and worked as the receptionist for the floor when needed
  • (CPR certified)

Production Associate

Chattanooga Folder Company
07.2019 - 08.2019
  • I work in a fast-paced setting to make Paper Folders for distribution
  • I am able to stand for long periods of time and lift over 40 pounds.

Front Cashier

Whitestar Dry Cleaners
01.2018 - 04.2018
  • I was the first point of contact for the local customers
  • I provided excellent customer service and handled all forms of payments.

Education

In pursuit of higher education -

Harvard School of Extension studies
01.2026

Bachelor's Degree in Pre-Professional Biology -

University of Tennessee at Chattanooga

Associates Degree -

Chattanooga State Community College

High School Diploma -

Hixson High School

Skills

  • Excellent Customer Service
  • Dedicated and Passionate about Helping Others
  • Strategic Planning
  • Staff Development
  • Performance Management
  • Sales Management
  • Schedule Preparation
  • Complex Problem-Solving
  • Community Involvement with non-profits located in Chattanooga, TN

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Manager

BARTACO
07.2023 - Current

Manager

Gratinsta Booth Manager
05.2023 - 09.2023

Sales Manager

Steam Logistics
08.2022 - 04.2023

Property Manager

AIRBNB Property Manager
02.2022 - 03.2023

Office Coordinator

Galen Medical Group
02.2022 - 08.2022

PCT/PRN

Parkridge Hospital East
10.2020 - 12.2020

Production Associate

Chattanooga Folder Company
07.2019 - 08.2019

Server/Cashier

Amigo Mexican Restaurant
05.2019 - 04.2023

Front Cashier

Whitestar Dry Cleaners
01.2018 - 04.2018

Cashier, Server, Cook/ Manager

J Gumbo's
07.2015 - 04.2023

In pursuit of higher education -

Harvard School of Extension studies

Bachelor's Degree in Pre-Professional Biology -

University of Tennessee at Chattanooga

Associates Degree -

Chattanooga State Community College

High School Diploma -

Hixson High School

Similar Profiles

CREATE PROFILE
Sunheri Bhatia