Sunny Sorenson
Portland,OR
Summary
Dynamic hospitality professional with extensive experience at The Bidwell Hotel, specializing in customer engagement and service excellence. Demonstrated expertise in conflict resolution and precise data entry, contributing to operational efficiency. Notable for building strong guest relationships that drive repeat business through exceptional service delivery. Proven ability to coordinate reservations effectively, enhancing overall guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
The Bidwell Hotel
Portland, OR
11.2024 - 04.2025
- Welcomed guests and confirmed the accuracy of all information during check-in/out.
- Liaised seamlessly with various departments to address guest requirements.
- Examined guest complaints to pinpoint and address concerns.
- Responded to customer inquiries via phone, email, and in person.
- Updated guest accounts with accurate personal and financial data.
Wharehouse
Amazon Distribution Center
Troutdale, OR
12.2023 - 11.2024
- Collaborated with diverse teams to meet objectives.
- Executed daily tasks with precision and speed.
- Prioritized efficiently to meet all deadlines under time constraints.
Server
The Buffalo Gap Saloon & Eatery
Portland, OR
01.2022 - 12.2023
- Maintained high standards of organization in the dining area continuously.
- Organized server stations for optimal functionality.
- Ensured excellent customer service for substantial daily clientele.
- Addressed and resolved customer issues efficiently.
- Encouraged patron interactions through maintained professionalism and politeness.
- Split bills efficiently using POS systems.
- Fostered strong relationships with guests and facilitated repeat business through outstanding customer service.
Education
Esthetics - Esthetician
Aveda Institute
Portland, OR01-2013
Skills
- Customer engagement
- Service excellence
- Reservation coordination
- Accurate data entry
- Effective conflict resolution
- Clear verbal and written communication
Timeline
Front Desk Receptionist
The Bidwell Hotel
11.2024 - 04.2025
Wharehouse
Amazon Distribution Center
12.2023 - 11.2024
Server
The Buffalo Gap Saloon & Eatery
01.2022 - 12.2023
Esthetics - Esthetician
Aveda Institute
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