Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
1998
1998
years of post-secondary education
Work History
General Manager
Outback Steakhouse - Bloomin' Brands
Lawton
10.2019 - Current
Oversaw daily restaurant operations and ensured compliance with company standards.
Managed staff scheduling to optimize service efficiency and coverage.
Developed training programs for new employees to enhance team performance.
Coordinated marketing initiatives to promote seasonal menus and specials.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Delegated work to staff, setting priorities and goals.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Assistant Manager
Applebee's Neighborhood Grill & Bar
Lawton
01.2015 - 09.2019
Assisted in managing daily restaurant operations and staff scheduling.
Trained new employees on service standards and operational procedures.
Monitored inventory levels and coordinated supply orders with vendors.
Implemented quality control measures to uphold company standards.
Assistant Manager
Applebee's Neighborhood Grill & Bar
Lawton
10.2010 - 09.2013
Assisted in managing daily restaurant operations and staff scheduling.
Trained new employees on service standards and operational procedures.
Monitored inventory levels and coordinated supply orders with vendors.
Supervised daily operations including scheduling shifts, assigning duties.
Maintained accurate records of sales transactions using point-of-sale systems.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.