Surena Meadows
Mundelein,IL
Summary
A hardworking and reliable technician focused on going above and beyond to support the team and serve customers. Trained in data entry and clerical work, offering top notch customer service abilities. Motivated to continue to learn and grow as a professional.
Overview
7
7
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
Mundelein, Illinois
09.2019 - Current
- Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient, insurance and drug information.
- Taking phone calls from doctors office or insurance company
- Participated in continuing education programs designed to enhance job knowledge.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Resolved billing issues with insurance companies or other third-party payers.
- Assisted customers and patients by offering information on goods and services.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Cashier and count drawers at the end of the night.
- Dispose all DPI and hazardous waste.
- Managed the pharmacy's electronic health records system.
- Prepared and processed medical insurance claim forms and records.
- Entered prescription information into computer databases.
- Managed inventory utilizing our zebra or RXI computer systems, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Organized and led team meetings to discuss workflow improvements and challenges.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Verified patient information, including allergies, drug interactions, and contraindications.
- Addressed and resolved patient complaints and concerns.
- Administered vaccines to eligible patients
SERVER
Olive Garden
Vernon hills, Il
12.2018 - 07.2020
- Greeted all guests with a smile and friendly greeting.
- Fostered a fun atmosphere and family-style work environment.
- Performed side work duties, such as cleaning and stocking.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Took orders, and cleaned tables after the guests' departures.
- Assisted guests with making menu choices.
- Checked on customers to see if anyone needed attention from wait staff and worked with team members to correct any service discrepancies
- Announced specials and described preparation methods to help diners make informed choices.
- Completed orders by totaling the checks and processing payments.
- Prepared food and drink items, including salads, and soups.
- Recommended wine pairings for meat, fish, and pasta dishes.
WORK FORCE INTERN
Waukegan public school
Waukegan, Illinois
06.2019 - 08.2019
- My duties were to learn the operations of the pharmacy including data entry, and measuring/ counting out medications for the prescriptions that were took in.
- I met targets consistently by paying strong attention to detail!
TELEMARKETER / BC
SMS-NA
Buffalo grove, Il
11.2017 - 08.2018
- Building immediate connections with the prospective customer, creating trust by explaining offerings and answering questions.
- Deliver sales talks using the prepared scripts to describe the available services.
- Satisfied customers every day with fast, friendly, and knowledgeable support for business needs.
- Set up the appointments.
- Identified potential customers through cold calling and database research.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Handled inbound telephone calls from interested customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Education
PHARMACY LICENSE - PHARMACEUTICAL PRACTICE
College of lake county
Waukegan, Il05.2019
Skills
- Data entry
- Drug inventory control
- FDA and HIPPA compliance
- Problem-solving
- Verbal communication
- System operations
- Customer service
- Billing resolution
- Heartsaver CPR AED
- Immunizations
Timeline
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
09.2019 - Current
WORK FORCE INTERN
Waukegan public school
06.2019 - 08.2019
SERVER
Olive Garden
12.2018 - 07.2020
TELEMARKETER / BC
SMS-NA
11.2017 - 08.2018
PHARMACY LICENSE - PHARMACEUTICAL PRACTICE
College of lake county