SURESHNI CHANDRA
Summary
Dynamic leader with a proven track record at American Freight Furniture and Mattress, enhancing brand presence and driving sales through strategic marketing and effective team collaboration. Expert in vendor relationship development and sales leadership, achieving significant profitability improvements. Skilled in fostering staff leadership and promoting professional growth, ensuring high-quality standards and operational efficiency.
Retail professional with expertise in optimizing store performance through strategic planning and team leadership. Proven track record of enhancing customer experiences and driving sales growth. Focused on fostering collaborative work environment and adapting to dynamic retail trends with strong organizational and interpersonal skills.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Director
American Freight Furniture and Mattress
06.2016 - Current
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Developed new store location from ground up by hiring and training efficient team.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
Store Manager of Operations
Sears Outlet Store
01.2000 - 06.2016
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
Education
Associate of Science - Marketing
University of South Pacific
Fiji Island04-1999
Skills
- Sales leadership
- Vendor relationship development
- Staff leadership
- Brand awareness
- Marketing
- Business development
- Accounting and finance reporting
- Account management
- Leadership development
Accomplishments
- Achieved the 1st national store ranking within 6 years.
- Increased sales by 91% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 26 months in a row.
- Supervised team of 27 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- OSHA Certified
- Salesforce Administrator Credential – Salesforce.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Store Director
American Freight Furniture and Mattress
06.2016 - Current
Store Manager of Operations
Sears Outlet Store
01.2000 - 06.2016
Associate of Science - Marketing
University of South Pacific
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