Summary
Overview
Work History
Education
Skills
Timeline
Generic

Surprina Cooperwood

Tupelo,MS

Summary

Dynamic Treatment Coordinator with a proven track record at Smile Straight Orthodontics, enhancing case acceptance rates through effective communication and financial counseling. Skilled in appointment scheduling and HIPAA compliance, I excel in creating a welcoming environment while ensuring meticulous patient care and record management. Committed to delivering exceptional service and support.

Overview

3
3
years of professional experience

Work History

Treatment Coordinator

Smile Straight Orthodontics
Tupelo, MS
08.2024 - 05.2025
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Multitasker, computer skills, salesforce, communication skills, scheduling, Microsoft Office, Microsoft Excel, Microsoft Word

Orthodontic Assistant

Smile Straight Orthodontics
Tupelo, MS
11.2021 - 08.2024
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.

Education

Associate of Science - LPN

Itawamba Community College
Tupelo, MS
05-2027

Dental Assistant - Dental Assistant

Concorde Career College
Southaven, MS
03-2018

High School Diploma

Bruce High School
Bruce, MS
05-2004

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Financial counseling

Timeline

Treatment Coordinator

Smile Straight Orthodontics
08.2024 - 05.2025

Orthodontic Assistant

Smile Straight Orthodontics
11.2021 - 08.2024

Associate of Science - LPN

Itawamba Community College

Dental Assistant - Dental Assistant

Concorde Career College

High School Diploma

Bruce High School