Surrender Zborek
Chesterfield,VA
Summary
Dynamic Service Manager skilled in employee training, customer service, and culture development. Achievements include implementing process improvements that reduced turnaround time and enhanced service quality, leading to increased customer satisfaction ratings.
Overview
8
8
years of professional experience
Work History
Service Manager
Charred Swift Creek
03.2022 - Current
- Directed daily operations to ensure outstanding customer service delivery.
- Developed training programs to enhance staff skills and service quality.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround time.
- Collaborated with leadership to strategize service enhancements and address customer feedback.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Coordinated scheduling to ensure optimal staffing during peak business hours, maximizing service capacity.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into a positive one.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented strategies to increase customer service satisfaction ratings.
Key Hourly Manager
Charred Swift Creek
03.2022 - Current
- Oversaw daily operations to ensure efficiency and high-quality service delivery.
- Mentored staff, fostering skill development and promoting teamwork among team members.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Developed training programs to onboard new employees, improving retention rates and performance levels.
Server
Charred Swift Creek
03.2022 - Current
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Trained new servers on menu knowledge, service techniques, and restaurant policies.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented upselling strategies that increased average check amounts consistently.
- Monitored dining area cleanliness and organization, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lead Host
Charred Swift Creek
03.2022 - Current
- Managed reservation system to optimize table turnover and enhance customer satisfaction.
- Coordinated with kitchen and wait staff to streamline service flow during peak hours.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
Professional Cleaner
Cleaning Pro's
12.2017 - 11.2022
- Conducted personalized client meetings to efficiently organize schedules and obtain constructive feedback.
- Cultivated attention to detail, establishing long-term relationships with regular clients for consistent cleaning services.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Executed commercial cleaning services to ensure homes were market-ready for potential buyers.
Host
Riptides Seafood
07.2019 - 02.2020
- Enhanced ability to perform under pressure to ensure smooth operations during high-demand periods.
- Enhanced knowledge of hospitality and customer service principles.
- Enhanced communication strategies with staff members to ensure seamless guest experiences.
- Embraced additional duties outside of hosting to support overall operational efficiency.
Education
High School Diploma -
Clover Hill Highschool
13301 Kelly Green LnSkills
- Team leadership
- Multitasking and organization
- Customer service management
- Employee training and development
- Time management
- Employee relations
- Culture development
Timeline
Service Manager
Charred Swift Creek
03.2022 - Current
Key Hourly Manager
Charred Swift Creek
03.2022 - Current
Server
Charred Swift Creek
03.2022 - Current
Lead Host
Charred Swift Creek
03.2022 - Current
Host
Riptides Seafood
07.2019 - 02.2020
Professional Cleaner
Cleaning Pro's
12.2017 - 11.2022
High School Diploma -
Clover Hill Highschool