Susan Burtin
ANDOVER,KS
Summary
Organized Receptionist and Appointment Setter with 40 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Appointment Scheduler
Vitreo-retinal Consultants
Wichita, KS
08.2016 - Current
- Eastablished first point of contact and set appointments for prospective clients.
- Scheduled consultations for 100 potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Routed incoming mail and messages to relevant personnel without delay.
Scheduler
Heartland Cardiology
Wichita, KS
12.2015 - 05.2016
- Scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered phone calls and messages for 4 physician medical facility, scheduling appointments and handling patient inquiries.
Medical Referral Specialist
VCSF Family Practice
Wichita, KS
09.2005 - 12.2015
- Scheduled appointments with specialists on behalf of clients.
- Worked with Ins Companies to obtain prior authorization for Medical procedures.
- Notified and reminded clients of appointments.
- Verified insurance benefits and eligibility for colonoscopies/EGD procedures before referring clients.
- Built professional relationships with service providers.
- Managed master calendar and scheduled appointments for 40 providers based on optimal patient loads and clinician availability.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled Speciality appointments and faxed medical records as needed.
- Collected required signatures to initiate referral process
- Aided clinical team to support administrative needs for clinical referrals
Education
Associate of Arts - Medical Business Specialist
Butler County Community College
El Dorado, KSAssociate of Arts - LPN Nursing
Muskegon Community College
Muskegon, MI04.1981
Skills
- Customer service
- Setting appointments
- Lead qualification
- High-volume call environments
- Scheduling and calendar management
- Records management
- Filing and data archiving
- Customer relations and communications
- Scheduling
- Multi-line phone proficiency
Timeline
Appointment Scheduler
Vitreo-retinal Consultants
08.2016 - Current
Scheduler
Heartland Cardiology
12.2015 - 05.2016
Medical Referral Specialist
VCSF Family Practice
09.2005 - 12.2015
Associate of Arts - Medical Business Specialist
Butler County Community College
Associate of Arts - LPN Nursing
Muskegon Community College