Susan Cuvilly
Cockeyesville,MD
Summary
Results-driven operations lead with a proven track record in quality control and team leadership. Expertise in problem-solving and effective communication, committed to enhancing operational efficiency and mentoring junior staff.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Branch operations lead
JPMorgan Chase
Timonium, MD
10.2021 - Current
- Trained and mentored junior team members on best practices and operational procedures.
- Implemented quality control measures to maintain high standards in service execution.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Guided and mentored junior staff to enhance operational knowledge and team cohesion.
- Monitored customer satisfaction levels and implemented corrective actions to address concerns.
- Resolved escalated issues with customers, vendors, or employees to maintain service quality.
Operations Manager
JP morgan chyase
New York, New York
06.2017 - 10.2021
- Managed daily operations ensuring compliance with banking regulations and policies, supporting risk mitigation.
- Supervised daily workflow of employees to maximize productivity and uphold quality standards.
- Coordinated cross-functional teams to streamline workflow and improve service delivery.
- Facilitated communication between departments to resolve operational issues promptly.
- Developed training materials for new employees, facilitating faster onboarding and operational efficiency.
Education
Some College (No Degree) - Business Management
Borough of Manhattan Community College
New York, NYSkills
- Operational efficiency
- Process improvement
- Quality control
- Compliance management
- Procedure implementation
- Training development
- Customer relationship management
- Team leadership
- Scheduling coordination
- Employee development
- Mentorship provision
- Problem solving
- Effective communication
Certification
Risk assessment and compliance certificate
Timeline
Branch operations lead
JPMorgan Chase
10.2021 - Current
Operations Manager
JP morgan chyase
06.2017 - 10.2021
Some College (No Degree) - Business Management
Borough of Manhattan Community College