Summary
Overview
Work History
Education
Skills
Timeline

Susan Gusukuma

Honolulu,HI

Summary

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

20
20
years of professional experience

Work History

STORE MANAGER

Ross Dress for Less
Honolulu, Hawaii
09.2022 - 09.2024
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action
  • Assessed, optimized and elevated operations to target current and expected demands
  • Mentored team members to succeed and advance within department and company
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals

STORE MANAGER

CityMill Co Ltd.
Honolulu, Hawaii
01.2019 - 09.2022
  • Store operations oversight
  • Store opening and closing procedures
  • Staff training and development
  • Troubleshooting and problem solving
  • Focused on customer satisfaction
  • Retail operations management
  • Employee supervision and motivation

STORE MANAGER

Simply Organized- Kahala Mall
05.2013 - 01.2019
  • Job duties include same as listed above as well as including:
  • Set up and opening of a new location
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory
  • Supervised up to 15 employees on merchandising team
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth

Education

High School Diploma -

Waiakea High School, Hilo, HI

Some College (No Degree) -

University of Hawaii At Manoa

Skills

  • Store operations oversight
  • Store opening and closing procedures
  • Staff training and development
  • Troubleshooting and problem solving
  • Focused on customer satisfaction
  • Retail operations management
  • Employee supervision and motivation

Timeline

STORE MANAGER - Ross Dress for Less
09.2022 - 09.2024
STORE MANAGER - CityMill Co Ltd.
01.2019 - 09.2022
STORE MANAGER - Simply Organized- Kahala Mall
05.2013 - 01.2019
Waiakea High School - High School Diploma,
University of Hawaii At Manoa - Some College (No Degree),

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Susan Gusukuma