Susan C. Humphrey
Frisco,TX
Summary
Highly organized and friendly Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Knowledgeable about security, service and clerical requirements. Responsible professional willing to go extra mile to assist others with solving problems.
Professional and knowledgeable offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Front Office Receptionist
Frisco Independent School District
08.2004 - 06.2007
- Oversaw fast-paced front desk operations at busy high school with over 1800 students.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance by answering general questions, gathering nature of visit and directing to appropriate office or area.
- Operated multi-line telephone system to answer and direct high volume of calls to appropriate department or staff member.
- Resolved parental and student issues quickly and notified supervisor immediately if problems escalated.
- Maintained confidentiality of sensitive data to protect student and staff information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and students.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Dental Front Office Coordinator
Frisco Dentistry For Kids
08.2002 - 11.2004
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective dentists' calendars and followed up with reminder phone calls.
- Communicated with insurance companies to verify patient coverages.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Provided excellent customer service to create positive experiences and build patient trust.
Executive Assistant
EDS Electronic Data Systems
05.1990 - 01.2004
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Used advanced software to prepare documents, reports, and presentations.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Volunteered to help with special projects of varying degrees of complexity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Provided additional administrative support to traveling executive and Adjunct Professor at UC Berkeley.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associates - Business
North Central Texas College
Gainesville, TXSkills
- Administrative Skills
- Patient Information Collection
- High-Volume Environments
- Visitor and Customer Relations
- Social Perceptiveness
- Time Management
- Verbal and Written Communication
- Problem-Solving Skills
Affiliations
- National Autism Association
- Best Buddies International
- The Autism Community in Action
Timeline
Front Office Receptionist
Frisco Independent School District
08.2004 - 06.2007
Dental Front Office Coordinator
Frisco Dentistry For Kids
08.2002 - 11.2004
Executive Assistant
EDS Electronic Data Systems
05.1990 - 01.2004
Associates - Business
North Central Texas College
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