Susan McBroom

*Direct Manager over medical records personnel as well as reception, scheduling, accounts receivable and accounts payable.

*Establishes and recommends credit and collection policies.

Makes a recommendation for improvement. Establishes and implements a system for the collection of delinquent accounts.

*Review billing and collection patterns and make corrective action plans.

*Develop new procedures to improve the quality and quantity of work processed.

*Solves difficult payment and associated Business Office problems.

*Auditing of problem accounts.

*Interprets and enforces third party payer rules and regulations, including Medicare and Medicaid requirements.

*Supervises and trains/orients assigned personnel. Evaluates poor performance of business office personnel with the Administrator and recommends merit increases, promotions and disciplinary actions.

*Initiates and answers pertinent correspondence. Prepare and write reports. Maintains required medical records and files.

*Maintains knowledge of and complies with established policies and procedures.

*Evaluate monthly Accounts Receivable reports prior to month end close.

*Directs the medical records department in the maintenance of facility medical records.

*Supervise the analysis of costs and make rate recommendations to ensure the appropriate income/cash flow.

*Directly responsible for payroll for all employees at the Surgery Center.

*Manager of nine employees including reception, scheduling, credentialing, accounts payable which included recruitment and training.

*Evaluation and retention of business office personnel ensuring compliance with State and Federal laws, policies and regulations.

*Proficient in all areas of the revenue cycle including scheduling, insurance verification and eligibility, cash management, CPT & ICD-9, ICD-10 coding and billing, accounts receivable follow-up as well as financial end of month closure and reporting.

*Maintained yearly performance evaluations for staff as well as disciplinary actions if needed.

*Solely responsible for the processing of payroll for all employees.