Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susana Cruz

Dallas

Summary

Results-oriented professional with experience in team leadership and operational management. Known for strong multitasking and detail-oriented skills, contributing to improved customer feedback ratings and streamlined department operations. Eager to leverage expertise for enhancing customer satisfaction.

Overview

3
3
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
07.2024 - Current
  • Delivered high-quality customer service by assisting customers efficiently, resolving concerns, and creating positive experiences in a fast-paced environment
  • Help improve customer feedback ratings by maintaining efficient department operations and service quality
  • Conduct regular inventory checks and collaborated with management to reduce shrink and stock issues
  • Support store leadership with opening/closing procedures, operational planning, and team development
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Team Lead

Chipotle Mexican Grill
10.2023 - 07.2024
  • Supervised daily operations to ensure compliance with food safety and sanitation standards.
  • Trained new team members on operational procedures and customer service excellence.
  • Managed inventory levels, ensuring freshness and minimizing waste through effective stock rotation.
  • Resolved customer concerns professionally to maintain positive guest experiences and satisfaction
  • Coordinated team workflow during peak hours to improve efficiency and reduce wait times

Education

Bachelor of Science - Child Development

Texas Woman's University
Denton, TX
05-2029

High School Diploma -

R L Turner
Carrollton, TX
05-2024

Skills

  • Customer service
  • Problem-solving
  • Organization and multitasking
  • Team collaboration
  • Thrives in fast-paced environments
  • Detail-oriented and accurate
  • Strategic planning
  • Performance management

Languages

Spanish
Native or Bilingual

Timeline

Department Supervisor

The Home Depot Inc
07.2024 - Current

Team Lead

Chipotle Mexican Grill
10.2023 - 07.2024

Bachelor of Science - Child Development

Texas Woman's University

High School Diploma -

R L Turner