susana jaquez
Margate,FL
Summary
Dynamic Collections Agent with HCA East Florida, skilled in payment negotiation and client communication. Successfully enhanced collection rates through strategic collaboration and compliance adherence. Proven ability to educate clients on health insurance options as a Licensed Health Insurance Agent at Humana Inc, fostering strong relationships and increasing customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Collections Agent
HCA East Florida
06.2024 - 03.2025
- Managed inbound and outbound communication with clients regarding outstanding balances.
- Utilized collection software to track account statuses and ensure accurate information updates.
- Negotiated payment arrangements while maintaining compliance with company policies and regulations.
- Collaborated with team members to develop strategies for improving collection rates.
Licensed Health Insurance Agent
Humana Inc
05.2005 - 09.2022
- Educated clients on health insurance options and benefits, enhancing understanding of coverage.
- Assisted in processing policy applications, ensuring accuracy and compliance with regulations.
- Developed strategic relationships with healthcare providers to improve client service offerings.
- Analyzed client needs to recommend suitable insurance plans, increasing customer satisfaction.
Education
High School Diploma -
Cooper City High School
9401 Sterling Rd, Cooper City,FL 33328General Office Clerk
The Empire Institute
New York,NY, 1002505-1973
Skills
- Payment negotiation
- Client communication
- Compliance adherence
Accomplishments
Humana Market Point President Club Award Recipient ,years 2007.2010,2013 and 2014
Certification
- Licensed :
- Health and Life License
Languages
Spanish
Full Professional
Timeline
Collections Agent
HCA East Florida
06.2024 - 03.2025
Licensed Health Insurance Agent
Humana Inc
05.2005 - 09.2022
High School Diploma -
Cooper City High School
General Office Clerk
The Empire Institute