Susanna Isley
Lees Summit,MO
Summary
Dynamic professional with a robust background in managing service operations and driving customer satisfaction. Proven ability to lead teams in streamlining workflows and enhancing service delivery, resulting in improved efficiency and client engagement. Recognized for strong leadership and adept problem-solving skills, consistently thriving in high-pressure environments. Committed to fostering a culture of excellence and continuous improvement within teams.
Overview
14
14
years of professional experience
Work History
Service Manager
Hy-Vee, Inc.
Lees Summit, MO
08.2022 - 12.2025
- Lead front-end operations and supervise staff to ensure excellent service.
- Manage scheduling, delegation, and issue resolution for smooth workflow.
- Managed team performance, fostering a collaborative environment and promoting employee development.
- Oversaw daily operations, ensuring exceptional service delivery and customer satisfaction.
Special Education Paraprofessional
Rochester Public Schools
Rochester, MN
01.2016 - 01.2019
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by fostering positive student behavior and engagement strategies.
House Coordinator
Hiawatha Homes
Rochester, MN
01.2012 - 01.2019
- Coordinated daily operations for residential support services, ensuring quality care and compliance with regulations.
- Implemented staff training programs to enhance team performance and improve service delivery.
- Managed budgets and financial records to maintain fiscal responsibility within the household.
- Trained new staff members on house procedures, policies, and best practices for providing quality care to residents.
Education
High School Diploma - General Studies
Shawnee Mission South
Overland Park, KS05.2002
Skills
- Team leadership
- Positive attitude
- Multitasking and organization
- Problem-solving
- Scheduling coordination
- Transportation coordination
- IEP compliance
- Teacher assistance
- Learning disabilities support
Timeline
Service Manager
Hy-Vee, Inc.
08.2022 - 12.2025
Special Education Paraprofessional
Rochester Public Schools
01.2016 - 01.2019
House Coordinator
Hiawatha Homes
01.2012 - 01.2019
High School Diploma - General Studies
Shawnee Mission South