Susie Falk

•Manage front desk operations independently, ensuring seamless daily activities.

•Cultivated and sustained longstanding client relationships to enhance loyalty and retention.

•Assisted in managing inventory levels and processing product orders efficiently. Supported team members in maintaining accurate stock records. Contributed to timely fulfillment of customer orders.

•Facilitated effective communication with sole DVM to ensure timely service for clients and patients.

• Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
• Provided exceptional customer service, addressing client inquiries and concerns efficiently.
• Coordinated communication between veterinary staff and clients, enhancing workflow and client satisfaction.
• Maintained accurate patient records using veterinary management software to ensure data integrity.
• Streamlined appointment scheduling processes, reducing wait times for clients and optimizing daily operations.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Streamlined front desk operations for a six-doctor practice and pet resort.
• Managed high call volume to schedule appointments for clients seeking pet care solutions. Addressed client inquiries regarding optimal care for pets. Provided support in navigating pet care options effectively.
• Delivered emotional support to clients during challenging situations.
• Oversaw scheduling for six doctors, ensuring optimal appointment management.
• Procured and managed inventory of essential hospital supplies.
• Oversaw management of new client cards and client referral cards.

• Part of the front desk team while also utilizing veterinary technician skills to handle anything from annual wellness visits to critically ill patients in the hospital
• Head of ordering and inventory management of prescription diets being sold in the clinic
• Assisted the hospital manager in ordering hospital supplies, medical supplies and medications
• Assisted in surgery, radiology, exam rooms

• Veterinary technician for a 2 doctor practice
• Catheter placement, ran in-house labwork including reading various samples under the microscope
• Assisted in surgeries
• Cared for boarded animals in our kennel along with technician duties