Sybil Westrup
Caldwell,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Training Manager
Gringos Mexican Restaurant
07.2022 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced worke
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Head Bartender
Chuys
04.2012 - 09.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Education
No Degree - Accounting
Hannibal-LaGrange University
Hannibal, MOSkills
- New hire on-boarding
- New Employee Training
- Program Optimization
- Coaching and Mentoring
- Written and oral communication
- Adaptive Learning
Timeline
Training Manager
Gringos Mexican Restaurant
07.2022 - Current
Head Bartender
Chuys
04.2012 - 09.2022
No Degree - Accounting
Hannibal-LaGrange University
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