Sydnee Ellis
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
10
10
years of professional experience
Work History
Massage Therapist
Spa In The Woods
Grosse Pointe Woods, MI
06.2021 - Current
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Delivered customized massage therapies based on client needs and preferences.
- Collaborated with team members to improve service quality and customer satisfaction.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Educated clients on self-care techniques to enhance wellness and recovery.
- Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Escorted clients to spa areas, treatment rooms, and offices.
Front Desk Associate
Massage Green Spa, Roseville
Roseville
10.2016 - 03.2018
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Maintained accurate appointment schedules using booking software to optimize therapist availability.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated with therapists to ensure seamless communication regarding client needs and preferences.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Certificate - Massage Therapy
Schoolcraft College
Livonia01-2017
Skills
- Customer service
- Appointment scheduling
- Call handling
- Attention to detail
- Time management
- Team collaboration
- Listening skills
- Hospitality services
Timeline
Massage Therapist
Spa In The Woods
06.2021 - Current
Front Desk Associate
Massage Green Spa, Roseville
10.2016 - 03.2018
Certificate - Massage Therapy
Schoolcraft College