Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Waitress
The Sports Grille At Cranberry
01.2024 - Current
Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Contribute to the restaurant''s positive reputation by consistently delivering exceptional service and building relationships with regular patrons.
Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Collaborate with team members to ensure seamless guest experiences and resolve any issues promptly.
Culinary Assistant
Mennohaven Retirement Communities
01.2021 - 12.2023
Provided support to individuals with special dietary and personal needs to meet unique nutritional requirements.
Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Collaborated with healthcare professionals to provide optimal nutritional care for residents.
Assistant Manager
Maurices
12.2020 - 01.2021
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Opened and closed the business and monitored shift changes to uphold successful operations strategies and maximize business success.
Seasonal Cashier
Kohl's
09.2019 - 01.2020
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Maintained current knowledge of store promotions and highlighted sales to customers.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor of Arts - Public Relations And Advertising
Robert Morris University
Coraopolis, PA
05.2025
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA
05.2021
Skills
Performance Improvement
Conflict and Complaint Resolution
Relationship Building
Customer Service
Timeline
Waitress
The Sports Grille At Cranberry
01.2024 - Current
Culinary Assistant
Mennohaven Retirement Communities
01.2021 - 12.2023
Assistant Manager
Maurices
12.2020 - 01.2021
Seasonal Cashier
Kohl's
09.2019 - 01.2020
Bachelor of Arts - Public Relations And Advertising