Sydney Bennett
Harrison,MI
Summary
Communicative customer service and claims representative, professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Asurion Insurance Services
, TN
04.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Built relationships with customers to encourage repeat business.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Customer Service Representative
Concentrix
06.2018 - 03.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Troubleshoot any discrepancies with products, services, or devices
- Answered inbound calls, chats and emails to facilitate customer service.
Roadside Assistance Agent | Claims Representative
GEICO
, GA
11.2016 - 07.2018
- Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
- Coordinated with tow truck operators to ensure prompt arrival times for customers in need of assistance.
- Documented customer complaints and reported them to supervisors for resolution.
- Analyzed vehicle diagnostic codes using specialized computer software programs.
- Provided customers with insight on coverages, and policy language
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Investigated suspicious or fraudulent claims and reported findings to management.
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
Education
Associate of Arts - Liberal Arts And Sciences
Jackson Community College
Jackson, MI09-2019
High School Diploma -
Sterling Heights High School
05-2016
Skills
- Data Collection
- Consultative Sales
- Account updating
- Call Management
- Problem-solving abilities
- CRM Software
- Problem Resolution
- Account Management
- Claims Investigation
- Coverage Determination
Timeline
Customer Service Representative
Asurion Insurance Services
04.2021 - Current
Customer Service Representative
Concentrix
06.2018 - 03.2021
Roadside Assistance Agent | Claims Representative
GEICO
11.2016 - 07.2018
Associate of Arts - Liberal Arts And Sciences
Jackson Community College
High School Diploma -
Sterling Heights High School
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