Sydney Hoskins
Sevenfold FCU
West Monroe,LA
1
Certification
9
years of professional experience
Work History
Teller Supervisor
3 Years 1 Month- Trained and mentored team members on customer service best practices.
- Monitored cash handling processes for accuracy and compliance with regulations.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- IRAs, CDs, Open Accounts Online and In Person
- Loans
Billing Specialist I
7 Months- Collaborated with insurance providers to verify coverage and facilitate claims processing.
- Implemented efficient billing procedures, reducing errors and improving workflow consistency.
- Researched and resolved billing discrepancies to enable accurate billing.
Teller/Collections Officer
1 Year 4 Months- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted members with account inquiries, providing exceptional service to enhance customer satisfaction.
- Worked closely with delinquent members to create tailored repayment plans, providing effective financial solutions that supported long-term account recovery.
Teller
2 Years 4 Months- Processed customer transactions with accuracy and efficiency.
- Assisted Members with account inquiries and provided tailored financial solutions.
- Maintained compliance with regulatory standards and bank policies.
- Trained new tellers on operational procedures and customer service excellence.
- Collaborated with management to improve workflow efficiency and service delivery.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Opened Accounts
Call Center Representative
1 Year 5 Months- Assisted customers with account inquiries and transaction processing.
- Collaborated with team members to enhance service delivery protocols.
- Adapted quickly to new procedures and system updates for improved performance.
- Provided training support to new hires on call handling techniques.
- Identified opportunities for process improvements in daily operations.
Education
High School Diploma
Skills
Customer engagement
Professionalism and ethics
Goal setting and achievement
Regulatory compliance awareness
Quality control
Sales and Cross-selling- when best suited for the member
Excellent Multitasker
Certification
- Certified Credit Union Financial Counselor (CCUFC)
- Credit Union Development Educator (CUDE)
Interests
Travel
Spend time with friends and family
Spend time with my nephew
Reading
Very involved in Church
Timeline
Teller Supervisor
Sevenfold FCU
05.2023 - CurrentRead More
Billing Specialist I
Affinity Health Group
10.2022 - 05.2023Read More
Teller/Collections Officer
Sevenfold FCU
06.2021 - 10.2022Read More
Teller
Centric FCU
01.2019 - 05.2021Read More
Call Center Representative
Centric FCU
08.2017 - 01.2019Read More
Apostolic Christian Training School
High School Diploma
Read More