Syeda Fraz
Wauwatosa
Summary
Detail-oriented Advanced Medical Support Assistant skilled in patient scheduling and insurance verification. Enhances service delivery through effective communication and empathetic support while ensuring HIPAA compliance. Strong background in medical documentation and customer service.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Advanced Medical Support Assistant
Clement J. Zablocki VA Medical Center
Milwaukee
09.2025 - Current
- Managed patient scheduling and appointments for efficient clinic operations.
- Verified patient insurance coverage for services rendered at the facility.
- Facilitated communication between patients and medical staff to improve service delivery.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Updated outdated patient information to maintain current records.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Guided veterans in accessing healthcare resources and benefits information.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contributed to team meetings focused on enhancing workflows and improving patient population outcomes.
ER Medical support Assistant (Advanced)
Clement J. Zablocki Veterans Affairs Medical Center
01.2024 - 09.2025
- Checking patients in for their unscheduled visits in the ER and managing hospital admission process
- Coordinated transfer process for incoming patients, ensuring seamless transition and communication among care teams
- Processed ambulance arrivals, providing logistical and clerical support to enhance patient flow and service efficiency
- Maintain effective communication with patient, interdisciplinary team, ancillary staff, and outside providers
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Collected, scanned, and updated health insurance information, facilitating accurate billing and revenue collection
- Manage EDIS program and accurately apply VHA Scheduling Directive.
- Facilitated communication during the inpatient to outpatient discharge process.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
Medical support Assistant
Clement J. Zablocki Veterans Affairs Medical Center
10.2023 - 01.2024
- Supported veteran care by tracking, reviewing, and responding to electronic orders and consults to ensure timely access to services.
- Checked in veterans for appointments to facilitate smooth patient flow and reduce wait times.
- Checking in appointments for Veterans
- Ensured all visitors and telephone calls were answered and referred promptly and courteously to enhance patient satisfaction.
- Escorting veteran throughout the hospital to help them get to the right place for their appointments
Nursing Assistant Acute mental health
Clement J. Zablocki Veterans Affairs Medical Center
04.2022 - 10.2023
- Acted as the main caregiver, facilitating effective communication between patients and nurses to enhance patient understanding and care.
- Monitoring patient stability by checking vital signs, weight and recording intake information
- Provided quality nursing care according to care policies, fostering companionship with elderly patients to improve their emotional well-being.
- Established strong connections with residents through empathy and relationship-building techniques, enhancing their overall care experience.
- Assisting nurses with duties such as answering calls, relaying messages, transcribing physician orders and organizing patients’ medical records
IT Caregiver
Greater Bergen Community Action
Jersey City
12.2014 - 10.2017
- Designed and led structured, educational group activities to engage children and promote learning
- Organized and managed mealtimes and snacks, ensuring nutritional needs were met and fostering positive social interactions
- Planned and supervised balanced routines that included physical activities, rest, and playtime
- Notified supervisors and parents of any signs of emotional or developmental issues
- Maintained professional and positive relationships with parents, children, and staff
- Recorded and communicated daily reports on children's activities, supporting ongoing development and parent engagement
- Accessed children every 3 to 6 months for physical and mental development.
Travel consultant
American Consulate Lahore (Pakistan)
05.2006
- Delivered accurate travel and air ticketing information to enhance client decision-making
- Booked reservations for air travel, hotel, and car rentals, following up to complete the reservation.
- Processed price quotations for domestic and international itineraries using automated systems to ensure timely responses
- Research customized information for VIP travelers by using industry, internet, and other resources
- Competency to maintain positive client and co-worker relationships by establishing, developing, and maintaining trust and loyalty over time and through changes
- Acts as a resource for co-workers for information, problem solving, and reducing errors
- Analyzed performance trends through comprehensive sales reports to identify opportunities for growth.
Education
Bachelor’s degree - Psychology
Arizona State University
Phoenix, AZ01-2021
Bachelor’s degree - Social Work
Queen Mary College
01-2003
Skills
- Electronic health records
- HIPAA Compliance
- Medical terminology
- Claims processing
- Patient scheduling
- Insurance verification
- Medical documentation
- Appointment coordination
- Patient advocacy
- Healthcare regulations
- Excel
- Access 2016
- Word
- PowerPoint
- Digital document management
- XP
- Empathetic support
Certification
- CDA (Child Development Associate) in Infant Toddler, 2014-11-01
- Certified Infant & Toddler CLASSTM Observer, 2016-07-01
- First Aid and CPR Certified
Languages
- English
- Urdu
- Hindi
- Punjabi
- Arabic
Residencestatus
US Citizen
References
Upon request
Timeline
Advanced Medical Support Assistant
Clement J. Zablocki VA Medical Center
09.2025 - Current
ER Medical support Assistant (Advanced)
Clement J. Zablocki Veterans Affairs Medical Center
01.2024 - 09.2025
Medical support Assistant
Clement J. Zablocki Veterans Affairs Medical Center
10.2023 - 01.2024
Nursing Assistant Acute mental health
Clement J. Zablocki Veterans Affairs Medical Center
04.2022 - 10.2023
IT Caregiver
Greater Bergen Community Action
12.2014 - 10.2017
Travel consultant
American Consulate Lahore (Pakistan)
05.2006
Bachelor’s degree - Psychology
Arizona State University
Bachelor’s degree - Social Work
Queen Mary College