SYLVIA SIMS
Auburndale,FL
Summary
Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.
Overview
24
24
years of professional experience
Work History
Utility Billing Clerk
City of Haines City
Haines City, FL
08.2023 - Current
- Performed data entry to update customer account information.
- Provided technical support when needed
- Analyzed trends in usage and provided feedback to customer
- Assisted customers with inquiries regarding their utility bills.
- Processed payments and maintained records of customer accounts.
- Conducted audits of past due accounts to ensure accuracy of balances owed.
- Maintained accurate filing systems for all documents related to customer accounts, including payment records and correspondence.
- Researched discrepancies in billing information and resolved issues with customers.
- Investigated customer complaints about service or billing issues and responded accordingly.
- Executed account updates and noted account information in company data systems.
HR Credentials and Compliance Assistant
Promed
Winter Haven, FL
08.2022 - 08.2023
- Reviewed and updated compliance documents to ensure accuracy.
- Identified potential conflicts between current procedures and practices and regulatory requirements; advised management accordingly.
- Assisted with internal audits to identify any non-compliance issues or risks.
- Maintained a record of all compliance activities, including correspondence and reports.
- Maintained detailed database of compliance data, activities and actions taken.
- Verified documentation against compliance standards and communicated deficiencies to
- resolve issues.
- Followed up with licensees to verify adherence to requirements
- Administered and issued drug screens for hiring
Secretary Specialist to Chief of Security
State of Florida FDC
08.2019 - 04.2021
- Responsible to maintain all security documentation as it pertains to the operation of a prison
- This included housing logs, search logs, perimeter checks, maintenance work orders, reviewing equipment distribution log for accuracy, security door check logs, transcribing minutes from security staff meetings, maintaining the Chief of Security calendar for travel and training, inmate transfers and inmate movement, incident reports and various reports and documentation to be submitted to the regional office
- Ordering supplies maintaining food service logs maintaining personnel records for security staff and all other duties as assigned
Sr. Utility Biling Specialist
City Of Zephyrhills
Zephyrhills, FL
02.2016 - 07.2017
- Responsible for billing 4 cycles
- Billed out approximately 9000 residential and commercial accounts for sewer, water, reclaimed water, irrigation and garbage
- Reviewed meter readings and billing register for accuracy
- Sent out work orders for re reads, or leak check when needed prior to billing
- Created and processed work orders, posted payments, balanced cash drawer to daily totals
- Imported credit card and online payments
- Processed requests for new construction meter set, requests for irrigation meters, updated meter changes and billing codes accordingly
- Set up new customer accounts
- Added charges for service fees, handled construction dumpster set up and billing and account adjustments
- Created turn off list for non payment
- Maintained reports for auditing purposes, revenue stream, general ledger and utility department function
- Worked with various departments to ensure smooth operations.
Executive Assistant To CEO/Medical Director and DON
Peace River Center
Bartow, Fl
12.2008 - 03.2010
- As the Executive Assistance I maintained the CEO's calendar
- Scheduled travel and meetings, prepared minutes from various boards, prepared agenda and member packets for board meetings
- Approved payroll for Executive team, reviewed contracts and agreements for various state health agencies
- Handled highly classified information and correspondence
- Tracked Patients seen and various locations, drafted Executive orders, memos and correspondence
- Maintained all files pertaining to the office of the CEO
- Executive Assistant to the Medical Director and DON I was responsible for attending meetings and transcribing minutes, maintained productivity records for all providers, updated Medicaid spreadsheets in state database to track patients who were Doctor shopping
- Retrieved and reviewed medical records for patients on schedule and reviewed them after visit to make sure everything was in order before they went back to Medical records
- Collected specimens taken from patients and prepared them for lab pick up
- Processed all incoming lab results and updated charts and databases accordingly for provider review
- Assisted with front desk duties and answered calls and scheduled patients when needed
- Called in prescriptions and updated insurance
- Reviewed, updated and corrected unpaid insurance claims and resubmitted them for payment
- All other duties as assigned.
City Clerk; Utility Billing Coordinator
City Of Polk City
Polk City, FL
11.2002 - 10.2008
- I started as Utility Coordinator and performed all duties as they relate to Utility Billing ( see City of Zephyrhills)
- I was promoted to City Clerk upon the retirement of the City Clerk
- As the city clerk I prepared all council meeting packets and agendas
- I took minutes at various meetings and transcribed them , maintained and updated all city records, supervised utility billing, served as back up for a/p payroll and the building department
- Organized city functions and events
- Served the city manager and city council as needed
- Provided service to citizens and handled all concerns and complaints.
Medical Office Front Desk and Patient Care
Dr. R Kadiwar
08.2000 - 11.2002
- As the front desk receptionist I checked in all patients make sure they're charts were pulled the night before and pulled those for walk-ins
- Assisted doctor with seeing patients such as pap smears, specimen collection and called in prescriptions
- Prepared rooms Prepared all specimens for lab pickup at the end of the day
- Maintain charts with insurance information and lab results
- Collected copays called insurance for benefit verification.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
High School Diploma -
Winter Haven Senior High School
Skills
- Cash handling experience
- Invoice Processing
- Billing statement management
- Account collections
- Customer Communication
- Accuracy and Precision
- Account Management
- Data Entry
- Database Management
- Financial Recordkeeping
- Accounting Support
- Deadline-oriented
Timeline
Utility Billing Clerk
City of Haines City
08.2023 - Current
HR Credentials and Compliance Assistant
Promed
08.2022 - 08.2023
Secretary Specialist to Chief of Security
State of Florida FDC
08.2019 - 04.2021
Sr. Utility Biling Specialist
City Of Zephyrhills
02.2016 - 07.2017
Executive Assistant To CEO/Medical Director and DON
Peace River Center
12.2008 - 03.2010
City Clerk; Utility Billing Coordinator
City Of Polk City
11.2002 - 10.2008
Medical Office Front Desk and Patient Care
Dr. R Kadiwar
08.2000 - 11.2002
High School Diploma -
Winter Haven Senior High School
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