Syon Nash
Fort Lauderdale,FL
Summary
Energetic Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Holy Cross
08.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
CLIENT SERVICE REPRESENTATIVE
HCA healthcare
08.2022 - 08.2023
- Navigated multiple computer applications while interacting with client
- Provided patient results to doctor.
- Managed approximately 30 incoming calls, emails and faxes per day.
- Contacted the phlebotomist for any blood draws that needed to be done.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
SALES REPRESENTATIVE/CUSTOMER SERVICE
Dental Plans
06.2019 - 07.2022
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
- Worked independently with minimal supervision.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
FAU Student Health Center
10.2017 - 05.2019
- Performed statistical analyses for projects and reports related to potentially sensitive information loss in medical records, personal information, and Social Security numbers
- Performed appointment scheduling and updates for multiple students
- Administered and maintained a workflow spreadsheet for the office, ensuring that everything was scheduled and accounted for
- Educated patients on their conditions and prescribed medications
- Produce and distribute correspondence memos, letters, faxes, and forms
- Handle sensitive information in a confidential manner
- Conduct data entry.
CUSTOMER SERVICE REPRESENTATIVE
First Data
02.2017 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Worked with business owners on payment processing and discussed monthly billing statement
- Troubleshoot Clover system if they were minimal issues before transferring to technical support
- Offered advice and assistance to customers, paying attention to special needs or wants.
SALES REP/CUSTOMER SERVICE REP
IRT
01.2013 - 02.2017
- Answered customer questions about product availability and shipment times
- Gathered and verified all required customer information for tracking purposes
- Processed credit payments rapidly and accurately
- Addressed and resolve customer product complaints empathetically and professionally.
Education
Associate of Arts -
Broward College/ FAU
Davie, FL05.2018
Skills
- Communication Skills
- Computer Skills
- HIPAA Compliance
- Appointment Scheduling
- Critical Thinking Skills
- Multitasking ability
- Organizational Skills
- Medical Terminology
- Patient confidentiality
Personal Information
Title: Client Service
Timeline
Patient Care Coordinator
Holy Cross
08.2023 - Current
CLIENT SERVICE REPRESENTATIVE
HCA healthcare
08.2022 - 08.2023
SALES REPRESENTATIVE/CUSTOMER SERVICE
Dental Plans
06.2019 - 07.2022
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
FAU Student Health Center
10.2017 - 05.2019
CUSTOMER SERVICE REPRESENTATIVE
First Data
02.2017 - 09.2017
SALES REP/CUSTOMER SERVICE REP
IRT
01.2013 - 02.2017
Associate of Arts -
Broward College/ FAU
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