Syrah Donovan
Ashland,OR
Summary
Proven leader and skilled marketer, I spearheaded operations at Chill Out Salon, enhancing customer retention significantly. Expert in staff management and upselling services, I ensured compliance with state regulations, fostering a welcoming environment. My tenure is marked by a commitment to excellence and continuous employee training, setting industry standards for service and operational efficiency.
Overview
17
17
years of professional experience
Work History
Salon Owner/Operator
Chill Out Salon
05.2019 - 06.2024
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Server
Amuse Restaurant
02.2008 - 08.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Chateaulin Restaurant
07.2007 - 08.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate Degree - Product Development
Fashion Institute of Design And Merchandising
San Francisco, CA06.2005
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
Timeline
Salon Owner/Operator
Chill Out Salon
05.2019 - 06.2024
Server
Amuse Restaurant
02.2008 - 08.2010
Server
Chateaulin Restaurant
07.2007 - 08.2010
Associate Degree - Product Development
Fashion Institute of Design And Merchandising
Similar Profiles
Megan KoppMegan Kopp
Crew Member Trainer at Dairy Queen Grill & ChillCrew Member Trainer at Dairy Queen Grill & Chill
Tristine SweedenTristine Sweeden
Team Leader at Dairy Queen Grill & ChillTeam Leader at Dairy Queen Grill & Chill
Shakim DeshieldsShakim Deshields
Team Member at Dairy Queen Grill & ChillTeam Member at Dairy Queen Grill & Chill