Syriana Watts
Tucson,AZ
Summary
Dynamic and results-driven Lead Hostess with a proven track record at Corbett's and Hub Restaurant & Ice Creamery. Expert in dining room management and exceptional communication, I enhanced reservation accuracy through a digital system and effectively resolved guest concerns, ensuring a seamless dining experience. Strong leadership skills fostered a high-performing team environment.
Overview
2
2
years of professional experience
Work History
Lead Hostess
Hub Restaurant & Ice Creamery
266 E Congress St
10.2024 - Current
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Increased reservation accuracy by implementing a digital reservation system that streamlined the booking process.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
Lead Hostess
Corbett’s
340 N 6th Ave
08.2023 - 10.2024
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Canyon Del Oro High School
25 W Calle Concordia05-2024
Skills
- Exceptional communication
- Phone etiquette
- Dining room management
- Food safety awareness
- Strong leadership
- Team management
- Floor planning
- VIP handling
- Hospitality and accommodation
Timeline
Lead Hostess
Hub Restaurant & Ice Creamery
10.2024 - Current
Lead Hostess
Corbett’s
08.2023 - 10.2024
High School Diploma -
Canyon Del Oro High School