Volunteer Work
Tabitha Boutin
Redmond,WA
Summary
Enthusiastic Customer Service Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Medical Insurance and medical terminology. Motivated to learn, grow and excel in the insurance industry.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Optician
Pearle Vision
Elk River, Minnesota
11.2020 - 08.2021
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Lead Reservation Agent
Alaska Airlines
Seattle , Washington
04.2015 - 06.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Account Executive
Sanmar
Issaquah, Washington
04.2010 - 11.2014
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Identified client business needs by gaining understanding of goals, objectives and processes.
Administrative Assistant
Anoka Ramsey Community College
Cambridge, Minnesota
01.2008 - 07.2008
- Answered, responded to and transferred daily phone calls on multi-line phone system.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Real Estate Broker License - Real Estate
ProSource
Minneapolis, MN 04.2004 - 12.2004
GED -
Princeton High School
Princeton, MN 09.1985 - 06.1987
Skills
Insurance Verification
Negotiation and mediation skills
Coverage determination
Insurance policy coverage knowledge
Medical terminology knowledge
Multi-line phone talent
Interests
Timeline
Optician
Pearle Vision
11.2020 - 08.2021
Lead Reservation Agent
Alaska Airlines
04.2015 - 06.2021
Account Executive
Sanmar
04.2010 - 11.2014
Administrative Assistant
Anoka Ramsey Community College
01.2008 - 07.2008
Real Estate Broker License - Real Estate
ProSource
04.2004 - 12.2004
GED -
Princeton High School
09.1985 - 06.1987