Tabitha Buff
Rutherfordton,NC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
22
22
years of professional experience
Work History
Store Manager
Drop In Food Stores
Forest City, NC
07.2003 - Current
- Planned special promotions or discounts based on market trends.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Identified opportunities for cost savings through waste reduction initiatives.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
East Rutherford High School
Bostic, NC05-2003
Skills
- Sales management
- Inventory management
- Cash handling
- Employee training
- Customer service
- Visual merchandising
- Operational efficiency
- Staff scheduling
- Promotional planning
- Problem resolution
- Team leadership
- Performance monitoring
- Stock replenishment
- Marketing and promotions
- Cash management
- Customer response
- Pricing strategies
- Employee terminations
- Loss prevention
- Policies and procedures
- Bank deposit procedures
- Payroll management
- Store displays
- Employee engagement
- Opening and closing procedures
- Reliable
- Supply ordering
- Accurate cash handling
- Hospitality and accommodation
- Store opening and closing procedures
- Friendly and positive
- Retail inventory management
- Multitasking and organization
- Inventory control
- Employee supervision and motivation
- Store operations oversight
- Staff management
- Inventory oversight
- Product merchandising
- Verbal and written communication
- Delegating work
- Sales promotions
- Employee scheduling
Languages
English
Professional
References
References available upon request.
Timeline
Store Manager
Drop In Food Stores
07.2003 - Current
High School Diploma -
East Rutherford High School